What Customer Success Managers can learn from “The Challenger Sale”, by Brooke Goodbary

Developing habits that drive user adoption, by Brooke Goodbary

How to Re-engage Unresponsive Customers — via Natero, by Brooke Goodbary

Negotiating as a Customer Success Manager — via Natero, by Brooke Goodbary

Communicating with customers when your SaaS product is down, by Brooke Goodbary

Sales to Customer Success knowledge transfer, by Brooke Goodbary

What Customer Success Managers can learn from “The Challenger Customer”, by Brooke Goodbary

Customer Success Enablement — via Natero, by Brooke Goodbary

Brooke Goodbary – Medium

Thinking about taking a job in Customer Success? Here's why you should, by Brooke Goodbary

Benefits of segmenting your user base, by Brooke Goodbary

Deciding to be “Great by Choice” — leadership lessons during times of uncertainty, by Brooke Goodbary

How Customer Success Managers should handle a big “Switch”, by Brooke Goodbary